Welcome to Makola.com!!!

Customer Service

Customer Service

Shipping & Delivery
Shipping is based on the weight of the item purchased and where it is shipping from.  You will have an option to select a shipping method before check out which will enable you to decide how your order gets to you.  Since we work with several partners, one order may ship from different vendors and as such may affect the cost of shipping.  Please note that customers who select frozen products will have to pay for express shipping so that we can deliver the items overnight.  

Privacy & Security

1.1 We, the Makola.com Group, are committed to respecting your privacy and recognize your need for appropriate protection and management of any personally identifiable information, you share with us. Makola.com established this Privacy Policy so that you can understand the care with which we intend to treat your Personal Information.

1.2 Personal Information means any information that may be used to identify you, including, but not limited to, a first and last name, a home or other physical address, an e mail address or other contact information, whether at work or at home.

1.3 Makola.com collects Personal Information when you register with Makola.com, when you use Makola.com products or services, and when you visit Makola.com pages.

1.4 Makola.com uses Personal Information for the following general purposes among others: to customize the content you see and like, fulfill your requests for products and services, improve our services, contact you, and conduct research.

1.5 Makola.com may provide personal information to a third party to process your order. For example, in order to ship your product, we will provide your shipping information to the carrier and the seller.  Also, if you purchase a product or service using a credit or debit card, your card number and transaction information will be securely shared with the payment processor or card issuer.

1.6 Makola.com strives to comply with all applicable laws around the globe that are designed to protect your privacy. Although legal requirements may vary from country to country, Makola.com will adhere to the principles set forth in this Privacy Policy and will update the Policy as and when necessary.



2. Choice.
You may choose whether or not to provide Personal Information to Makola.com. The notice we provide where Makola.com collects Personal Information on the web should help you to make this choice. If you choose not to provide the Personal Information we request, you can still visit most portions of Makola.com's Websites, but you may be unable to access certain options, offers and services that require our interaction with you.


3. Security.
Wherever your Personal Information may be held within Makola.com or on its behalf, we will take appropriate and reasonable steps to protect the Personal Information that you share with us from unauthorized access or disclosure.


4. Access and Accuracy.
Where we collect Personal Information from you on the web, we will provide a means of contacting the Website should you need to update or correct that Information. If for any reason those means are unavailable or inaccessible, you can send updates and corrections about your Personal Information to info@Makola.com and we will incorporate the changes in your Personal Information that we hold as soon as practicable.


5. Commitment.
We will only hold your Personal Information for as long as is necessary for the purposes for which it is collected. IF YOU HAVE ANY COMMENTS OR QUESTIONS REGARDING OUR PRIVACY POLICY, PLEASE CONTACT US AT info@makola.com.  WE WILL ADDRESS ANY ISSUE TO THE BEST OF OUR ABILITIES.


6. Your Consent.
By using this Website, you consent to the terms of our Privacy Policy and to Makola.com's processing of Personal Information for the purposes given above and those explained where Makola.com collects your Personal Information on the web. Should the Privacy Policy change, we will update this page accordingly.


7. Third Party websites
Makola.com also allows you to like, rate or comment on products on the website using third-party social networks like Facebook and Twitter. None of your Facebook or Twitter or other social information is saved by Makola.com through this service.  Please check the privacy policy for those applications if you’re interested.  


8. Secure payments
All payments on Makola.com are handled by third party payment platforms like Paypal Inc.,  and other card payments systems.  Paypal is a reputable and well-known payment system with robust security.  Makola.com does not store any payment information such as credit or debit card numbers, expiration dates, etc.


Returns & Replacements
We will accept returns for perishable items and groceries if they are returned within seven days after purchase.  For all the other items we offer a 30-day return policy with no question asked so long as the item has not been damaged.  

Ordering
You can order through our website or give us a call to process your order for you.  We currently accept only debit and credit cards.